Refund & Return Policy

At The Golden Ratio, we’re passionate about delivering high-quality matcha and ensuring our customers are happy with every sip. However, due to the nature of our products, we are unable to accept returns on opened or used items.

Refunds & Replacements

• damaged, incorrect, or incomplete, please contact us within 3 days of receiving your order with a photo of the issue.
• Refund or replace the item(s) as needed — your satisfaction matters to us.
• Refunds (if approved) will be processed to your original payment method within 10-14 business days.
  

Non-Returnable Items

• Opened matcha or any food products
• Items purchased on sale or during promotions (unless damaged or faulty)
• Gift cards or digital product