Shipping policy

Order Processing Times:Our team processes orders M-F, except on holidays. Orders are processed generally within 1-7 business days of receipt, from our warehouse. During high volume order periods, orders may take an additional 1–3 days to process. Order should be with you in no longer than a week. 

Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier's website.

Shipping Restrictions:
We do not ship to P.O. boxes, APO/FO addresses, or certain remote locations. If you are unsure whether we can deliver to your location, please contact us before placing your order.

 

Shipping Costs:
All shipping costs for domestic orders are 15 dhs, remote places are 30dhs orders are reflected at checkout should their be an issue we will be contacting clients on whatsapp. For international orders, shipping costs do not include any import duties and taxes you may incur.

Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact us at goldenratiomatcha@gmail.comwithin 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

Changes & Cancellations:
If you need to change or cancel your order, please contact us as soon as possible on our sales number +971 58 512 5261 . Once the order has been processed or shipped, we may not be able to make changes.